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Bridging the Digital Divide

Certifying the Future

K-12 Education, Post-Secondary & Adult Education, GED, Workforce Development Corporations, HealthCare, Correctional Institutions, Individual Learners


Who We Are

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We help indiviuduals achieve nationally approved certifications using our four step program: Learn…

Information Technology

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Learn critical computer and Internet skills valued in today's academic and professional environments.

Why Computer Success

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We offer a wide range of courses and assistance services that are products of technological innovation.

Customer Service Certification

Customer Service Certification
(Excellent Candidates: High School, GED, Post-Secondary, Workforce)
Pre-requisite: Complete Customer Service Certification Course

Certification in Customer Service
National Professional Certification in Customer Service is an industry-driven and endorsed credential that helps employers distinguish and recognize qualified customer service professionals, and help define career advancement opportunities for candidates. By earning the professional certification in customer service, students can demonstrate their knowledge and skills in work areas that employers value, and exhibit commitment to professional growth.

About the Customer Service Certification:

The certification was designed to capture the core customer service duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries. The credential is appropriate for anyone interested in obtaining a job or pursuing a career in retail and other industries that value customer service skills.

Benefits for Employers:

  • Identify and distinguish talent
  • Establish clear performance expectations and promote superior standards of service
  • Train new hires and advance high-performing employees
  • Motivate qualified employees and increase productivity

Benefits for Educators:

  • Incorporate industry skill standards—what employers want and need
  • Document students’ learning and achievement
  • Supplement existing programs and often provide verified credit for graduation

Benefits for Employee Candidates:

  • Demonstrate commitment to professional growth
  • Document achievement and build workplace value
  • Enter the workforce with increased knowledge, skills, and productivity

Knowledge and Skill Areas:

The assessment to earn the customer service certification measures and validates knowledge in the following areas:

  • Learning about products or services
  • Assessing customer needs
  • Educating customer
  • Meeting customers’ needs and provides ongoing support

How to Earn a Certification in Customer Service:

Individuals earn a National Professional Certification in Customer Service by passing the Customer Service Assessment and applying for Certification. The eligibility requirements for Certification, in addition to earning a passing score on the Customer Service Assessment include:

  • Must be at least 16 years old, or if a student, have attained at least grade 11;
  • Be in good standing with their employer, school, or training program; and
  • Have no felony convictions within the last 6 years.

Students can earn the Customer Service certification by passing a 75-question, online assessment. The assessment must be proctored. Computer Success Center is an approved testing site for the National Career Readiness Certification test; therefore, students can schedule training and the test by clicking here.

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